I don’t actually know what to suggest to improve service as the service provided was simply excellent. Please note that I am stating this not because there was nothing at issue, but because there were some issues that were discussed beforehand and handled properly so that there were no problems. That’s the kind of service one always wishes for. With Sila, that’s exactly what one gets! Professional and expert service!
VD – Phoenixville, PA
Thanks very much for all your help with this project. It was painless! Raoul and Ian were wonderful. They were knowledgeable, efficient and courteous. They kept the workplace clean while they were here and cleaned up when they left. They also worked very well with our electrician. Our thanks again to your employer for accommodating us with time payments for the balance due on the work. The world is a different place when you’re on a fixed income. We’re still adjusting to it. His kindness is greatly appreciated. It was a pleasure doing business with you and your company.
LS – Medfield, MA
I just wanted to thank you for a job well-done. While there are still a few kinks that need to be addressed; overall, your team did a great job. One of your heating experts is coming down Friday, November 11th to work out those problems. Click here to read the full letter.
Dear Sila Heating and Air Conditioning,
Last week, two of your installers, Khoa and Ahn, installed a high-efficiency A/C system in my house. These two men did an excellent job. They arrived when they said they would every morning. They kept me and my wife updated on how late they would work each evening and they finished the job on time. They put ducts where we needed them and did so with very little exposed ductwork–much less exposed ductwork than we expected, and they left the house and yard very clean. They were both polite and easy to work with. Click here to read the full letter!
Just a little note, to say that Sila Heating & Air Conditioning did an EXCELLENT job for me not once but TWICE! During the past few months, I had a high velocity air conditioning system installed in my home and it works wonderfully! Recently, I had a new boiler & hot water heater installed in my home by another company. However, a few days after installation the unit was not operating properly and the contractor would not return my calls for help. It was Sila Heating & Air Conditioning, who immediately came to my home, assessed the situation & within days the unit was operational and safe after it was properly repaired. All the Sila employees (customer service, sales, installers and service technicians) I have met have been professional, courteous, and extremely knowledgeable. I would certainly recommend Sila Heating & Air Conditioning to my family and friends!
I want to say a special thanks to the person who performed the maintenance on my system this year. He was professional in every way. He answered all of my questions and was patient with me. Click here to read the full letter!
Yvonne M, Washington DC
I just wanted to extend my deepest appreciation to you for your generosity on our recent purchase of our air conditioning unit through Sila Air. Your company is, by far, the best heating and air conditioning company that I have dealt with. As a long time home owner, I have worked with at least six different heating and air conditioning companies and I must say none compare to the professionalism, technical expertise and follow-up that Sila provides. Your consultant told me things that I was completely unaware of and, as an engineer, made complete sense to me. His advice will provide good returns. The installers were professional, clean and instructive. After they left I had no cleaning up and I did not have to reset anything, but knew how. The system your team installed is great!! It is much better and quieter than my previous system. I just wanted to thank you and your team for a job well done. I will certainly recommend you to my friends.
Just wanted to let you know Sila had sent out Dino Petsinis their technician on Monday to check the Mitsubishi Split units in my home. Dino added refrigerant to the system. Now I can really feel the difference in that room, but am waiting for a very humid day to compare. Dino of Sila was very professional and very patient. Dino answered my many questions and quickly found the problem. Thank you again for the quick response and thank you for sending Dino of Sila.
Dear David, and all at Sila,
Enclosed please find our final payment for two extremely satisfied maybe thrilled is a better word, clients with air conditioning in our home. Click Here to read the full letter!
J&P Goodman, Malvern, PA
We are thrilled with our new high velocity air conditioning system from Sila Heating & Air Conditioning*. The installers were experienced, efficient, careful and neat.
Also, the customer service representative met with us before, during, and after the installation to make sure that we had a clear understanding of the system, and to ensure that it was being installed in the proper fashion and in keeping with our wishes. To our pleasant surprise, the system is even quieter than we had imagined.
When the temperature hit 90 degrees recently, we were as cool as cucumbers thanks to our Sila Heating & Air Conditioning system. Although our Cambridge home was built in the 1860s, our new air conditioning system makes it a home for the 21st century. Thanks,
CC, Cambridge, MA
*Sila Heating & Air Conditioning is a company that formerly operated from 1989 – 2011 under the previously licensed name Unique Indoor Comfort Heating & Air Conditioning. These testimonials are from our customers who did business with us throughout that time and were inspired to write us about their positive experiences. We have edited the quotes to reflect our new name.
The installers were professional, listened to suggestions, were neat, prompt and excellent in their workmanship.
DL, Rye, NY
We are writing to express our extreme pleasure concerning the two HVAC technicians who installed our air conditioning system. They were immaculate, meticulous, mannerly, and extremely bubbly during their entire installation. Whatever you are paying them BOTH, they deserve a big raise. Please inform them of this note.
BH, Baldwin, MD
We appreciate the timeliness and professionalism. It’s nice to have something taken care of properly, on the first try.
LM, Briarcliff, NY
My wife and I recently had a high velocity air conditioning system installed in our home. We have oil fired baseboard hot water heating and therefore, no duct system. So when we asked the advice of some friends who have a high velocity system installed, your company was recommended.
I’m writing to tell you how very impressed I was with you company’s performance. I am a Command Sergeant Major in the Pennsylvania Army National Guard, and I know the kind of careful planning and scheduling that is required to successfully accomplish a complex mission. During our installation, I was totally amazed at the precision with which the right materials were delivered when needed, the smoothness of the installation process itself, the careful solving of the many duct-routing problems, the collection of unused residue, and the general clean-up of various work areas.
I can’t tell you how often I’ve seen good workmanship spoiled by poor clean-up or by loose ends left unattended. Your installers were marvelous to watch as they set about installing various components, weaving the ducts through ceilings and walls, displacing furniture and items as little as possible, and assuring that work areas were promptly returned to their original condition and any dust or debris was removed. These two gentlemen were absolutely professional in everything they did, and they reflect credit on your entire organization.
Please accept my thanks and appreciation for a job well done, and my sincere admiration for the well-managed and motivated team you have working for you at Sila.
JHH, Ardmore, PA
Just wanted to drop you a line and let you know how pleased we are with the installation of our new central air conditioning system. The installers & technicians were prompt daily, showed up when they said they would, and worked hard every day. They were courteous, funny, and very respectful of this house and the fact that people were living here. Each day, before they left, they cleaned up any mess they made. However, the mess was generally minimal, as they were very careful each step along the way. As anyone who has had contractors in their house knows, it can be a major inconvenience to have any work done. But the installers at Sila did an outstanding job at minimizing this inconvenience. Though it is something I rarely do, I would be happy to refer any new customers to Sila! My best to all of you.
MBR, Stoneham, MA
Lyn and I wanted to let you know what a terrific job that you did with our Central Air Conditioning installation. We were truly pleased with how the installation happened almost step-by-step according to the project plan, which you had communicated to us during the bid process and also at the time of installation. As a matter of fact, the installation plan was carried out and communicated so well that Lyn and I needn’t have worried at all that we had agreed to a major installation just one week prior to the holidays!
I also have to commend your installation team: they were fantastic throughout the four day installation process. I was very impressed that the first thing your installers did every morning was to put tarps down throughout our house and also bring in the Shop-Vacuum prior to doing any work in the house. Your installers treated our home as if it was their home, and at the end of every workday, my family would never have known that a major Central Air Conditioning installation was in progress. They were that good! Their professionalism, thoroughness and cleanliness were very impressive and truly showed us what customer service is all about.
After meeting with three other bidders prior to selecting Sila Heating & Air Conditioning for our Central Air Conditioning installation, we are very happy with our selection and would certainly be willing to serve as a referral source for any of your prospective customers. Feel free to contact us any time.
RG, Huntington Valley, PA